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FAQ

  • What types of products do you offer?
    Candy Face Skincare & Cosmetics is a small business that started in 2020. We will soon be offering our own Australian handmade range of cosmetics and skincare products, including makeup, cleansers, moisturizers, serums, masks, and more. Each product is designed to enhance your natural beauty using natural and eco friendly products.
  • Are your products cruelty-free?
    Yes, all our products are cruelty-free. We believe in beauty without harm and ensure that no animals are involved in the testing of our products.
  • What ingredients are used in your products?
    We use high-quality, natural ingredients in our products. Each product listing includes a comprehensive list of ingredients, so you know exactly what you're applying to your skin.
  • Do you offer products for sensitive skin?
    Absolutely! We have a variety of products specifically formulated for sensitive skin that are gentle and soothing, helping you achieve a radiant complexion without irritation.
  • Can I find vegan products in your store?
    Yes, we offer a selection of vegan-friendly products. You can easily find them by looking for the vegan symbol on our product listings.
  • Do you offer international shipping?
    Yes, we ship our products worldwide. Shipping costs and delivery times vary based on your location, which you can check during the checkout process.
  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status through our website or the carrier's tracking system.
  • Are there any discounts or special offers available?
    We regularly offer discounts and promotions. Subscribe to our newsletter to stay updated on the latest deals and exclusive offers.
  • How do I apply for wholesale account or to be a distributor?
    If you're interested in carrying our products in your store, please contact our wholesale department through the link provided on our website. We will guide you through the application process.
  • Do you have a loyalty program?
    Yes, we have a loyalty program where you can earn points with every purchase. Points can be redeemed for discounts on future orders.
  • What payment methods do you accept?
    We accept various payment methods, including credit/debit cards, PayPal, Afterpay and other secure payment options. Detailed information is available at checkout.
  • Are Candy Face products FDA approved?
    Candy Face Skincare & Cosmetics products are for external use only and do not claim to provide any medical or therapeutic benefits. Please note that our cosmetic and skincare products have not been evaluated or approved by the FDA. Use at your own discretion and consult with a healthcare professional if you have any concerns or pre-existing conditions.
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